Service Availability & SLA

Last updated 20 October 2026 · VantyrixTek

Self-service availability

SHOUD’s self-service plans do not currently include a contractual uptime percentage, guaranteed response time, recovery deadline or automatic service-credit schedule. We aim to keep the service available, but Google Cloud, AI providers, Razorpay, networks, maintenance and security events can affect access.

Service issues and remedies

Report outages or failed tasks to bolt@omnibiofex.cloud. Include a task/payment reference where relevant. Task credit settlement follows the Credit Usage Policy; billing complaints follow the Refund Policy. Mandatory legal remedies are not displaced by the absence of a contractual uptime guarantee.

Enterprise agreements

An enterprise SLA requires a separately signed agreement defining covered services, measurement method, exclusions, maintenance, support hours, incident severity, remedies and claim procedures. Do not rely on an advertised enterprise commitment until those details are agreed in writing.

Read these notices together with the Terms and Privacy Policy. Mandatory legal rights remain applicable. Questions: bolt@omnibiofex.cloud.