Cancellation Policy

Last updated 20 October 2026 · VantyrixTek

Cancel an authorized trial

Sign in at app.shoud.online, open Plan & usage and use Cancel trial beside the countdown and upcoming charge. Review the prompt and confirm cancellation. Complete it before the exact displayed first charge time. Provider confirmation is required; keep the confirmation. Trial access ends after cancellation.

Cancel a paid renewal

In Plan & usage choose Cancel renewal and confirm. This prevents the next renewal and preserves access through the paid term. It does not automatically refund the current period. See refund terms and your mandatory consumer rights.

If you did not finish payment

When an unpaid Razorpay popup is closed, SHOUD checks the provider before clearing that checkout. You can select a plan again after the unpaid checkout is closed. If you return with an unfinished checkout, selecting a plan first closes the old unpaid checkout. A payment already being confirmed must be resolved before another selection. Browser closure alone never proves that a mandate or subscription was cancelled.

If a control fails

Email bolt@omnibiofex.cloud immediately with your account email, payment reference, displayed charge time and error. Do not include payment credentials. Signing out or deleting an account request is not a replacement for cancellation; tell support explicitly if billing must be stopped. Applicable statutory cancellation rights remain available.

Read these notices together with the Terms and Privacy Policy. Mandatory legal rights remain applicable. Questions: bolt@omnibiofex.cloud.