Refunds and cancellation

Effective 20 October 2026. SHOUD is operated by VantyrixTek.

Cancel your trial

Use the visible “Cancel trial” control in your workspace before the exact charge time shown there. Once the provider confirms cancellation, the selected subscription will not charge. Using all trial credits does not charge you early. Razorpay charges a refundable US$0.50 authorization to validate your card for the introductory trial. Razorpay automatically refunds this authorization payment; posting time depends on your bank. This is separate from the SHOUD subscription charge. Bank conversion charges may not be refundable.

Cancel a paid subscription

Choose “Cancel renewal” in the workspace. You retain access through the paid term. Cancellation prevents the next renewal and does not automatically refund the current period.

Request a refund

If you believe a charge was incorrect, duplicated, or caused by a service failure, contact support through our contact page within seven days of the charge. Include the account email, payment reference, and a description of the issue. Do not send card details.

Requests are reviewed individually. Refunds are not automatic for used subscriptions or unused portions of a billing period, except where required by applicable law. If approved, a refund is returned to the original payment method. Processing time depends on Razorpay and your bank.

If cancellation fails

Contact support immediately with the displayed charge deadline and account email. Keep the provider confirmation when cancellation succeeds. Closing your browser or signing out does not cancel your subscription.

Your rights

This policy does not limit mandatory consumer rights. Questions about charges can be raised through our contact page.